Frequently Asked Questions

Q. What virtualization technologies do you use?
A. We currently utilize OpenVZ and will soon be offering Xen.

Q. Do you provide instant provisioning?
A. If your order passes the initial fraud check, your VPS should be setup immediately in most circumstances. We also reserve the right to later suspend your VPS if we suspect that any part of your transaction may be fraudulent. One thing to remember, if you don't get what you expected, send us an email! Patience is a virtue and a little patience goes a long way. If there are problems, we?ll try to help you solve them!

Q. Do you have a self-service portal?
A. Yes! Our portal is called VPSADMIN and is used to control your subscription, receive support, manage your server and more.

Q. What VPS features do you support in your self-service portal?
A. Stop, Start, Reboot and Reinstall. You can also monitor bandwidth, make changes to rDNS, change your hostname, make backups, change your root pass and login via the console session.

Q. How many IPs can I buy for my VPS?
A. We allow up to a maximum of 4 IPs per VPS. Under some circumstances we may allow more but this rarely happens.

Q. What Linux distributions do you offer?
A. We offer 32bit and 64bit versions of the following: CentOS, Fedora, Debian, Ubuntu and Gentoo.

Q. Do you offer 24x7 support?
A. Of course! Keep in mind that VPSCOLO is an unmanaged VPS brand so the support we offer is limited. You can contact us via our online help desk found at (https://billing.vpsadmin.net) 24 hours a day, 7 days a week for any of the following: Network issues and Server outages (where you cannot boot or reboot it).

Q. What are your sales and billing hours?
A. Sales and billing are open Monday through Friday from 10am to 6pm Eastern time.

Q. What if I have a sales and/or billing related issue and your sales/billing departments are closed?
A. Open a ticket! If your issue is truly an emergency then one of our engineers will attempt to reach one of our sales/billing staff members to assist you. If we do not get back to you until sales/billing reopen, please DO NOT BE UPSET! We have families and lives just like you and just like you, we need rest too :)

Q. Can I upgrade/downgrade my VPS?
A. Absolutely! Upgrades and downgrades require our billing department approval but once done can be done without rebooting your server (OpenVZ only, Xen requires a reboot).

Q. Do you provide an SLA?
A. No and here is why. VPSCOLO is a highly cost-effective VPS brand. If you know anything about us, you know that we also run SolarVPS.com and that we take our VPS service very seriously. VPSCOLO runs on the same network backbone, network hardware and server hardware that operates Solar VPS. That means you are getting premium service at a very low cost. We could give you an SLA but seriously, what's the point? Maintaining uptime is already one of the most important parts of our business. We work night and day to keep our network and servers working pristinely. Chances are, you'll see little to no downtime with VPSCOLO!

Q. Do you offer backups?
A. Well we'd be crazy not to! You can make a Quick Backup of your system at any time. This type of backup is delivered to you directly within your VPS. We also keep disaster recovery backups of all of our VPS nodes. Finally, all servers utilize RAID10 disk arrays for redundancy and protection!

Q. Where are your data centers located?
A. East Coast and West Coast. More specifically, 110A Meadowlands Parkway, Secaucus, New Jersey and 600 West 7th Street, Los Angeles, California.

Q. How many virtual machines are loaded onto each hardware node?
A. Well that all depends on the size of the virtual machines on the node so it ranges from machine to machine. We do not over-commit our machines so you can rest assured that your server will always operate beautifully.

Q. Do you provide console access to my virtual machine?
A. Yes! Our VPSADMIN VPS control panel has this feature built in.

Q. How are you affiliated with Solar VPS?
A. Think of it like this. VPSCOLO is the new baby and Solar VPS is the baby daddy! No but seriously, Solar VPS is our managed VPS brand offering both Windows and Linux virtual servers. VPSCOLO is strictly unmanaged Linux VPS.

Q. I can't stand Linux! Do you offer Windows?
A. Yes! We love Windows too. Check out the VPSCOLO sister brand JVDS.com!

Q. I cannot manage a server to save my life. Do you offer managed services?
A. Yes! We offer fully managed VPS on our SolarVPS.com brand! Come check it out! We have Windows VPS and Linux VPS